Refund Policy

1. All Sales Are Final

All sales are final. We do not offer refunds, returns, or exchanges for change of mind. Each card is custom made to order specifically for you, and production begins shortly after your order is confirmed. Please review your order carefully before completing your purchase.

2. Damaged or Defective Items

We take great care in packaging every order. However, if your card arrives damaged or defective, we will offer a replacement or store credit. To be eligible:

• You must contact us within 7 days of receiving your order.
• You must provide clear photographic evidence of the damage or defect.
• The damage must be a result of production error or transit damage — not caused by the customer after receipt.

3. How to Make a Claim

To submit a claim for a damaged or defective item, please email us at [email protected] with the following:

• Your order reference number.
• A description of the issue.
• Clear photos showing the damage or defect.

4. No Change of Mind Returns

We do not accept returns for change of mind, incorrect size selection, or if you simply no longer want the item. As a made-to-order collectible product, each card is produced exclusively for your order and cannot be restocked or resold.

5. Shipping Costs

Shipping costs are non-refundable. In the event of an approved replacement for a damaged or defective item, we will cover the cost of reshipping the replacement card to you.

6. Australian Consumer Law

Nothing in this Refund Policy limits your rights under the Australian Consumer Law. If a product has a major failure, you are entitled to a replacement or refund. If a product fails to be of acceptable quality and the failure does not amount to a major failure, you are entitled to have the goods repaired or replaced.

7. Contact Us

For any refund-related enquiries, please contact us at [email protected]. We aim to respond to all enquiries within 2 business days.